Terms & Conditions
Cancellation Policy
We understand that sometimes things come up and you may need to cancel or reschedule your appointment. We kindly ask that you provide us with at least 24 hours’ notice if you need to make any changes to your booking.
Late Cancellations & Rescheduling
A cancellation or request to reschedule made less than 24 hours before your appointment time is considered a late cancellation.
Late cancellations and rescheduling within this period will incur a $75 late cancellation fee.
We operate a two-strike policy within a rolling 12-month period. Following two late cancellations within a 12-month period, all future appointments will require full prepayment at the time of booking. Where full prepayment is required, our usual cancellation policy will continue to apply to that booking.
Prepaid Treatments & Treatment Plans
For clients with prepaid treatments, packages or treatment plans, late cancellations will also be recorded under our two-strike policy.
Following two late cancellations within a 12-month period, any further appointment cancelled or rescheduled with less than 24 hours’ notice may result in the prepaid treatment booked for that appointment being forfeited.
No-Shows
An appointment is considered a no-show where a client does not attend their scheduled appointment and has not contacted us to cancel or reschedule.
A no-show may result in a $75 late cancellation fee, and Skin Ritual may require full prepayment before any further appointments can be booked.
For prepaid treatments, packages or treatment plans, a no-show may result in the treatment booked for that appointment being forfeited.
Late Arrivals
We ask that you arrive on time or early for your appointment.
Appointment times are carefully allocated to allow our therapists to complete your treatment safely and according to our treatment protocols, while ensuring the next client's appointment can begin on time.
Our late start limits are:
30-minute appointments - If you arrive more than 5 minutes late, your appointment will need to be rescheduled.
60-minute appointments - If you arrive within the 10-minute late start period, we may still be able to proceed with your treatment. However, some elements of your treatment may need to be shortened or omitted at your therapist's discretion in order to accommodate the treatment within the remaining appointment time. If you arrive more than 10 minutes late, your appointment will need to be rescheduled.
Microneedling & Aerolase - If you arrive within the 10-minute late start period, we may still be able to proceed with your treatment. However, some treatment components may need to be shortened or omitted due to the remaining appointment time.
For Microneedling, this may include reducing or omitting numbing time. For Microneedling and Aerolase appointments, this may include omission of the post-treatment cooling mask or other non-essential finishing components. If you arrive more than 10 minutes late, your appointment will need to be rescheduled.
Repeated Late Arrivals
If you arrive beyond the applicable late start limit, your appointment will need to be rescheduled.
We understand that occasional delays happen. However, repeated late arrivals that require appointments to be rescheduled may be treated as late cancellations and may therefore incur the applicable late cancellation fee and/or count towards our two-strike policy.
Pricing
Prices are displayed in New Zealand dollars, inclusive of Goods and Services Tax (GST). We take care to provide accurate pricing but in the event of a pricing error on our website, the inaccurate price will not be honoured and we reserve the right to cancel any orders placed on our online store. We reserve the right to change our pricing at any time.
Promotions & Offers
Promotions and Special Offers are subject to availability.. Discounts are off the regular retail price and not available in conjunction with any other offer. We reserve the right to run promotions and offers for specific periods. We reserve the right to revoke promotions and offers at any time and for any reason without notice. Free gifts cannot be exchanged for cash, resold or returned for refund or replacement unless the Product is faulty, then a replacement will be provided. Any decision by us regarding promotions and offers is final.
Product Returns
Unopened, unused products in their original condition may be returned within 7 days of purchase for any reason. A store credit will be issued upon receipt and inspection of the returned item.
Due to the nature of skincare and hygiene products, opened or used items are not eligible for return except in the case of a verified adverse reaction. If you experience a reaction, please contact us within 14 days of purchase. We may request supporting information to verify the reaction, after which a store credit will be issued.
Please Note All returns are processed as store credit only. We do not offer cash or monetary refunds under any circumstances.If you have any questions about your purchase or wish to initiate a return, please don't hesitate to get in touch with our team.
Privacy Policy
To assist you, we require all clients to have a Client Profile held on our system so that we can keep a record of products and treatments you have received from us. We create this profile in clinic, and you can also create this profile when you book online. We retain your information in our booking system including: name, contact phone number, contact email, delivery address (when supplied for online orders), and billing information for clients under treatment plans that require regular payments. We also retain relevant medical history, allergies, and medications that can affect your treatments with us.
As a minimum you need to provide your full name, email and phone number in order to contact you about our products, and services. We rely on you to ensure all information that you supply is true and correct and that you update us promptly whenever your details change.
We collect this information in order to maintain client records, maintain a means of contacting you when required, to set up direct debit payments for treatment plans, and in order to treat you safely.
We share your email contact details with our marketing team in order to run advertising that excludes current customers. We may anonymously share your treatment and product information with educators or trainers in order to improve your treatment. We do not share any other information with any third parties.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@skinritual.co.nz.